Author Topic: Latest Update 3.3.2  (Read 4036 times)

Offline ronald739

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Latest Update 3.3.2
« on: March 01, 2015, 12:02:21 AM »
Hi,

After the latest update, and after a reboot SAP appeared not to work. I uninstalled, rebooted and installed again and after SAP whitelisting finished trying a full scan i get:

"File index service is not ready yet. Please wait"

System is Win 7 X 64, and using SAP without Offline AV. I will email the logs after this post.

Regards.

Edit

Log sent to secureaplus at secureage dot com
« Last Edit: March 01, 2015, 12:12:24 AM by ronald739 »

Offline hendy

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Re: Latest Update 3.3.2
« Reply #1 on: March 02, 2015, 12:58:30 AM »
Hi,

After the latest update, and after a reboot SAP appeared not to work. I uninstalled, rebooted and installed again and after SAP whitelisting finished trying a full scan i get:

"File index service is not ready yet. Please wait"

System is Win 7 X 64, and using SAP without Offline AV. I will email the logs after this post.

Regards.

Edit

Log sent to secureaplus at secureage dot com

Hi,

Thank you for sending us the log file. We will get back to you shortly.

Regards,
Hendy


Offline ronald739

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Re: Latest Update 3.3.2
« Reply #2 on: March 02, 2015, 02:55:14 AM »
Hi hendy,

On a side note i just seen Tarnak's post at Wilder's :

Quote from: Tarnak
Also, it says there is an update after a further reboot. I know that is has updated, but something went wrong.

http://www.wilderssecurity.com/threads/secureaplus-freemium.350914/page-51#post-2464782

This also happened to me after a reboot and on the main screen it said the software was not up to date. But i did not end up with the Software update screen.

Thank you for sending us the log file. We will get back to you shortly.

Thanks

Also now after a Complete Scan, I'm getting "Wait for server to process the information", but it does not appear to happen.


Offline ronald739

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Re: Latest Update 3.3.2
« Reply #3 on: March 02, 2015, 03:17:40 AM »
hi hendy,

Just received your email i will try this now.

Offline ronald739

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Re: Latest Update 3.3.2
« Reply #4 on: March 02, 2015, 03:49:51 AM »
Hi hendy,

Email replied to.

Regards.

Offline eng.seg.augusto

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Re: Latest Update 3.3.2
« Reply #5 on: March 17, 2015, 01:33:07 PM »
HI, in this new 3.3.2 the update of ClanWin not update; say has version old need update new version of Clan Win but not do.

Offline hendy

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Re: Latest Update 3.3.2
« Reply #6 on: March 18, 2015, 01:23:17 AM »
HI, in this new 3.3.2 the update of ClanWin not update; say has version old need update new version of Clan Win but not do.
We will upgrade ClamAV engine to version 0.98.6 on our next release. It will be some time next week.

Offline ronald739

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Re: Latest Update 3.3.2
« Reply #7 on: March 23, 2015, 06:17:13 AM »
Hi hendy,

Latest update to 3.3.3 has resolved the issue with "File index service is not ready yet. Please wait" and "Wait for server to process the information".

SAP was automatically updated and only noticed when "Good News no threats are found on your computer" which did not happen before with 3.3.2. Also after a full scan i now get "Your Computer is free from Malware".  After a reboot everything is still working as it should.

Not to sure if the previous issues where slowing down Win 7X 64 Boot times but mine have seemed to have improved.

Regards.

Offline hendy

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Re: Latest Update 3.3.2
« Reply #8 on: March 24, 2015, 12:55:32 AM »
Hi Ronald739,

Thank you very much for your help during the troubleshooting. I'm glad to know that the issue that you reported has been solved.

Regards,
Hendy