Author Topic: Facebook Messenger opens and then closes with secureaplus installed  (Read 2447 times)

Offline Adam Bottjen

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I recently started having an issue on my main workstation where facebook messenger will open and then just instantly close. I was able to reproduce it on another machine. I tried a bunch of things to fix it on the other machine. It wasn't until I uninstalled secureaplus that Facebook Messenger started working. I've tried whitelisting the exe and it still happens. After a reinstall of secureaplus it worked again but now a few days later it's happening again.

Offline Clem

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Re: Facebook Messenger opens and then closes with secureaplus installed
« Reply #1 on: August 31, 2021, 10:02:11 AM »
Thank you for your patience, unfortunately, I'm unable to replicate the issue on my end. May I ask for your SecureAPlus logs: Blocked.log and Whitelist.log.

You may refer here to find the logs: https://support.secureaplus.com/how-do-i-view-my-universal-av-log/
You may compress the following files send them via https://transfer.pcloud.com/ to secureaplus@secureage.com