Author Topic: License from beta of SAP-android doesn't give the whole six months  (Read 120 times)

Offline GrDukeMalden

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Hello there. I've tried to email about this and it's been two days with no response.

I beta tested SAP for android on two devices. I used one of those licenses already, so I activated the second one that's supposed to be good for six months, but it's only good for one month. I emailed on December 18th about this on secureaplus@secureage.com Normally your people would've gotten back to me about this by now.

I realize things have been hectic lately, but I would've imagined that everyone who's supposed to be answering those emails would be telecommuting.
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Offline Clem

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Re: License from beta of SAP-android doesn't give the whole six months
« Reply #1 on: December 22, 2020, 01:10:00 PM »
Hi GrDukeMalden, we believe we have resolved the issue yesterday via secureaplus@secureage.com - do update us if the expiration is back to normal.

Just in case, may we confirm is the license code with the wrong expiration date tied to SecureAPlus ID:  ****s@0h-***002

May we also check if you have received the email? Kindly check spam/junk folders too.