« previous next »
Pages: [1]   Go Down

Author Topic: BSOD  (Read 23875 times)

Offline Crab Orchard Schools

  • Newbie
  • *
  • Posts: 3
  • Kudos +0/-0
BSOD
« on: December 02, 2020, 11:22:01 PM »
running freshly installed win10 20H2 and just installed secureaplus 6.4.0 resulting in BSOD at login noting System Service Exception with no other clue as to how to pursue other than remove SecureAPlus

any direction on this?
Logged

Offline Clem

  • SecureAPlus Helpdesk Engineer
  • Jr. Member
  • *
  • Posts: 52
  • Kudos +0/-0
Re: BSOD
« Reply #1 on: December 03, 2020, 08:55:30 AM »
Can we have you compress and send us the dump file to further investigate, which is located at C:\Windows\MEMORY.DMP?
Kindly compress and send the file to us via https://transfer.pcloud.com/ to secureaplus@secureage.com.
Logged
Pages: [1]   Go Up
« previous next »