Author Topic: Extend Freeium With Points  (Read 341 times)

Offline Brian Lawrence

  • Newbie
  • *
  • Posts: 1
  • Kudos +0/-0
Extend Freeium With Points
« on: June 18, 2018, 12:14:13 AM »
Hello,

From Account Online:

Trying to use my points to add another year freeium
to my two devices listed in my Account/Devices.

Device ID: BRIAN_DELL-DESKTOP5TcZegrb-264423
Device Name: BRIAN_DELL-DESKTOP

Device ID: ZyaUwviR-192443
Device Name: ASUS_NOTEBOOK

Neither of the following show up in Account/Points,
to be able to do this. Not able to Add Device here in
Points either, says they are already listed in Devices.

From Software Info & Licenses/License
(Account Open Already Signed In Online & In Software)
Click on Extend Freeium and it opens:
https://secureaplus.secureage.com/sapportal/social/summary.sa

Says This At Top 0f Page:
Viral Security Program
Current Points: 975

Not able to get either device to show to use 400 points to extend
freeium on both for a total of 800 points, have 975 at this time.


Please reply,
Thank You

Brian Lawrence
 :(

Offline hendy

  • SecureAPlus Developer
  • Sr. Member
  • *****
  • Posts: 279
  • Kudos +13/-0
Re: Extend Freeium With Points
« Reply #1 on: June 18, 2018, 09:50:37 AM »
Hello,

Our staff has sent e-mail directly to you to assist you on this matter.

Best regards,
Hendy

Offline jm Cgnat

  • Newbie
  • *
  • Posts: 1
  • Kudos +0/-0
Re: Extend Freeium With Points
« Reply #2 on: June 30, 2018, 08:01:02 PM »
Hello,

I do have the same problem as reported by Hendy.

Not able to use my points.
Not able to Add Device here in
Points either: it says it is already listed in Devices.

Thank you for your help

jmc

Offline hendy

  • SecureAPlus Developer
  • Sr. Member
  • *****
  • Posts: 279
  • Kudos +13/-0
Re: Extend Freeium With Points
« Reply #3 on: July 02, 2018, 09:28:17 AM »
For users who have similar issue, please end e-mail to secureaplus@secureage.com
In the e-mail, please let us know your SecureAPlus Id.