Author Topic: SAP destroys windows  (Read 1040 times)

Offline Overkill

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SAP destroys windows
« on: September 26, 2017, 06:50:18 AM »
I just installed the latest version from the website and it totally screwed my sons's windows 7 up! the first time I wasn't sure, then I had to reformat and I just reinstalled windows, drivers and win updates and then SAP and after it installs it says the whitelisting driver isn't running and to uninstall and reinstall to fix it, so I thought it might need a reboot, so after reboot it AGAIN skips windows login screen and goes directly to startup repair... my safe mode won't even work!!!  >:( I deserve a premium license for this garbage i'm dealing with! Now I have to re-install windows for a second time and I won't be installing this program until it's fixed.

Offline hendy

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Re: SAP destroys windows
« Reply #1 on: September 26, 2017, 08:18:57 AM »
We will investigate the issue further. At the moment, we will temporarily revert back to version 4.6.5 until further announcement. You can download SecureAPlus version 4.6.5 from our web site.
We apologize for the inconvenience caused.

Offline hendy

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Re: SAP destroys windows
« Reply #2 on: September 26, 2017, 10:26:54 AM »
For users who has problem in Windows 7, here are the steps to recover without the need to reinstall Windows:
- Download the following, save it to your USB Flash disk: https://secureaplus.secureage.com/download/RemoveSecureAPlusDriver.exe
- Go to Safe Mode with Command Prompt only.
- After you see the command prompt, insert your USB Flash disk.
- Find out which drive letter is your USB Flash disk. By typing the driver letter (e.g. D:, E:, F:, etc) <enter>, and type "dir"<enter> to see the content.
  Make sure that the drive contains RemoveSecureAPlusDriver.exe.
- Type: RemoveSecureAPlusDriver.exe<enter>

- Reboot your machine after the deletion.
- When you get back to your machine, you can either install SecureAPlus v4.6.5 or uninstall SecureAPlus and wait for the next release.

Offline Overkill

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Re: SAP destroys windows
« Reply #3 on: September 26, 2017, 10:31:07 AM »
Thanks!

Offline Overkill

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Re: SAP destroys windows
« Reply #4 on: September 26, 2017, 09:30:30 PM »
Can you send me the link to 4.6.5 no av setup?

Offline Overkill

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Re: SAP destroys windows
« Reply #5 on: September 26, 2017, 09:34:31 PM »
Well it wouldn't let me go to safe mode (not sure how you made it there) so I had to wait for windows trying to repair and it didn't work 2 or 3 times but the last time it actually fixed windows so I could see the login screen again. I didn't have to use the fix after all.

Offline hendy

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Re: SAP destroys windows
« Reply #6 on: September 26, 2017, 10:09:01 PM »
Hi Overkill,
Thank you for sharing with us.
For users who has problem to access the command prompt, I have updated my post with other alternatives (https://secureaplusforum.secureage.com/index.php/topic,347.msg987.html#msg987)

To download No AV version, you can use the following link:
https://www.secureaplus.com/download/download-thank-you/#fullinstall
Choose "Full Offline Instller - No AV"

Offline Overkill

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Re: SAP destroys windows
« Reply #7 on: September 26, 2017, 10:16:02 PM »
It's downloading 4.7.1 not the older version???

Offline hendy

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Re: SAP destroys windows
« Reply #8 on: September 26, 2017, 10:28:18 PM »
Sorry, do not get alert by the version number.
It is actually version 4.6.5. After you installed, the UI will show version 4.6.5.
We name it as version 4.7.1, so that the users who update the software (e.g. using automatic update) will download this. This may be useful for Windows 7 (and below) users who have downloaded v4.7.0, but haven't rebooted the machine. When they upgrade the software, they will actually get v4.6.5. Basically this is one way to recall the product.
« Last Edit: September 26, 2017, 10:30:15 PM by hendy »

Offline Overkill

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Re: SAP destroys windows
« Reply #9 on: September 26, 2017, 11:46:32 PM »
Thanks, it's installed and is working fine  :)