Author Topic: Installation error with "app whitelisting driver is not running"  (Read 1502 times)

Offline Benedict Voon

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Hi

New to SecureAplus. Trying to installed this software, met with an error during installation which address something like whitelisting driver. After the installation, the Main software window shown the whitelisting driver is not running. Scanning got stuck without progress.

Any solution to my issue?

Thanks

Offline hendy

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Re: Installation error with "app whitelisting driver is not running"
« Reply #1 on: April 02, 2017, 10:08:05 PM »
Hi,

There is a new requirement where all kernel drivers now have to be signed by Microsoft (when Safe Boot is enabled).
We have done this for the incoming new release, which is planned to be launched around 10-12 April.
At the moment, if you can't wait for the new release, you may install the following candidate release version:
https://secureaplus.secureage.com/betadownload/SecureAPlusSetup_v4.5.2.9.exe

Regards,
Hendy

Offline Bernd Haertel

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Re: Installation error with "app whitelisting driver is not running"
« Reply #2 on: April 14, 2017, 09:01:35 AM »
An error is still reported during installation. When does the new program version appear?

Offline hendy

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Re: Installation error with "app whitelisting driver is not running"
« Reply #3 on: April 16, 2017, 10:21:10 PM »
Hi,

To help us to troubleshoot, can you send us the log files? Here are the detail steps: https://support.secureaplus.com/how-to-collect-logs/

We are planning to release the new version tomorrow. We apologize for the delay.

Regards,
Hendy

Offline Bernd Haertel

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Re: Installation error with "app whitelisting driver is not running"
« Reply #4 on: April 18, 2017, 03:37:21 AM »
Hi,
The problem no longer occurs with the new program version.
Thanks