Re-installed Software

[Brian Lawrence]

Hello,

Recently, upgraded my desktop computer to Window 10 and now when I reinstall SecureAPlus,
not able to use my license to activate. The device ID was YXgAJyBe-147762 with license code
A6B22C-F17B02-773E97-18E9C8-6B good through June 25th 2018.

The SecureAPlus ID from the new install is: b@idbPsM-153460 and trying to use my license
code it says; You have entered an invalid activation code. Trying to click: "Disable Find Device"
from my SecureAPlus account does nothing. So now, I have a Freemium license.

Ran into the same problem with my Laptop, Device ID was; XVEDwQhc-149704 and license code
6AC2E6-D3A653-685D7A-E5BA4C-F5, good to July 1st 2018. After, a recent re-format of the system
and re-install of the SecureAPlus the new Device ID is PWDRRNHJ-70401 with only a Freemium license.

How do I get these issues fixed?


Please reply,
Thank You

bmlawr

[Hubert Skibiński]

Hello,

Recently, upgraded my desktop computer to Window 10 and now when I reinstall SecureAPlus,
not able to use my license to activate. The device ID was YXgAJyBe-147762 with license code
A6B22C-F17B02-773E97-18E9C8-6B good through June 25th 2018.

The SecureAPlus ID from the new install is: b@idbPsM-153460 and trying to use my license
code it says; You have entered an invalid activation code. Trying to click: "Disable Find Device"
from my SecureAPlus account does nothing. So now, I have a Freemium license.

Ran into the same problem with my Laptop, Device ID was; XVEDwQhc-149704 and license code
6AC2E6-D3A653-685D7A-E5BA4C-F5, good to July 1st 2018. After, a recent re-format of the system
and re-install of the SecureAPlus the new Device ID is PWDRRNHJ-70401 with only a Freemium license.

How do I get these issues fixed?


Please reply,
Thank You

bmlawr

And you have logged in to your account and removed the existing computer (Machine ID)?

[Tech VOCALTEL]

Hi I have the same issue using the 6.0.3 version.
On the portal account, I can see the Add button to add device but no button to remove one.
How can I remove old Device ID?

Regards

[Clem]

When you are changing to a different PC or re-installing SecureAPlus on the same PC, you can transfer the license over to the new SecureAPlus ID.

Check out the steps here on how to do so: https://support.secureaplus.com/how-do-i-transfer-my-pro-license-from-my-current-pc-to-a-new-one/