Author Topic: Having an Issue after updating Windows  (Read 1242 times)

Offline Sebastian05000

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Having an Issue after updating Windows
« on: December 19, 2016, 05:46:06 PM »
Hi SecureAPlus Team i having a issue when a full scan finishes brings this results (look at the photos) is a virus or a bug this happened after updating windows.

I have a Acer Aspire V on windows 10 pro




Offline hendy

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Re: Having an Issue after updating Windows
« Reply #1 on: December 19, 2016, 10:07:09 PM »
Hi,

To help us to analyze, can you send the following files to secureaplus@secureage.com
C:\ProgramData\SecureAge Technology\SecureAge\UniversalAV\ScanResult.txt
C:\ProgramData\SecureAge Technology\SecureAge\UniversalAV\*.json
C:\ProgramData\SecureAge Technology\SecureAge\log\UniversalAV.log

Please also let us know what is your SecureAPlus Id (Info & Licenses > Account).

Thanks and regards,
Hendy Chandra
« Last Edit: December 19, 2016, 11:21:37 PM by hendy »