Author Topic: Server is busy request is being queued  (Read 4009 times)

Offline voo doo

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Server is busy request is being queued
« on: December 11, 2016, 04:24:00 AM »
Hi Is there a problem today with servers or is it just my machine (install) ? Thks

Offline asan

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Re: Server is busy request is being queued
« Reply #1 on: December 12, 2016, 09:08:32 AM »
Hello, can you send your SecureAPlus ID to secureaplus@secureage.com?

Offline voo doo

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Re: Server is busy request is being queued
« Reply #2 on: December 13, 2016, 01:02:54 AM »
Hi Thanks for reply where do i see that and why would you need it ? Thanks

Offline asan

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Re: Server is busy request is being queued
« Reply #3 on: December 14, 2016, 09:55:07 AM »
You can find it from SecureAPlus client, Info & Licenses. We will need it to check your record in the server.

Offline voo doo

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Re: Server is busy request is being queued
« Reply #4 on: December 15, 2016, 01:47:58 AM »
ok my license is good so i'll look for that.

Offline voo doo

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Re: Server is busy request is being queued
« Reply #5 on: December 17, 2016, 12:41:57 AM »
Hi i am now getting retry in 30 seconds serverr busy

Offline asan

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Re: Server is busy request is being queued
« Reply #6 on: December 21, 2016, 08:02:35 AM »
Hello,
Are you still having the same issue now?

Offline craig dess

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Re: Server is busy request is being queued
« Reply #7 on: December 21, 2016, 05:25:49 PM »
Hi yers same issue a fresh install ,server is busy and put on queue.Any ideas Thks

Offline hendy

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Re: Server is busy request is being queued
« Reply #8 on: December 21, 2016, 11:09:33 PM »
To help us to troubleshoot, can you send us the following file to secureaplus@secureage.com:
C:\ProgramData\SecureAge Technology\SecureAge\log\UniversalAV.log

As the file size may be big, you can try to use the following free service to upload the file:
https://transfer.pcloud.com/

Offline craig dess

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Re: Server is busy request is being queued
« Reply #9 on: December 22, 2016, 02:18:02 PM »
ok will do that asap thks

Offline craig dess

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Re: Server is busy request is being queued
« Reply #10 on: December 22, 2016, 02:21:16 PM »
It seems like the whitelist driver is not running how do I fix that ? Thks
Program ui says whitlist driver is running log says it is not .

Offline hendy

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Re: Server is busy request is being queued
« Reply #11 on: December 22, 2016, 10:56:01 PM »
Thank you for sending us the log file. Our team will analyze the log.

For the driver issue, can you check in the Security Features? Click on the button at the right of "Security Features" https://support.secureaplus.com/getting-to-know-the-secureaplus-main-window/


If it is not running (marked with the red cross), try to reinstall SecureAPlus over the existing installation. You don't need to uninstall.
If install over does not fix the issue, please send us SecureAPlus.log and whitelist.log files.
Thanks.

Offline hendy

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Re: Server is busy request is being queued
« Reply #12 on: December 23, 2016, 12:40:28 AM »
We have fixed the server issue. You should be able to retrieve your scan result now.

Offline craig dess

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Re: Server is busy request is being queued
« Reply #13 on: December 23, 2016, 02:34:36 PM »
Thank You I'll check today to make sure it retrieves proper files and without the errors .Thks again

Offline craig dess

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Re: Server is busy request is being queued
« Reply #14 on: December 24, 2016, 12:24:25 AM »
Thank You for all the help everything is working now.