Author Topic: Retreiving scan result problems.  (Read 1875 times)

Offline Анатолий Соколов

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Retreiving scan result problems.
« on: October 20, 2016, 03:56:21 AM »
Hi I have been getting retreiving scan result for hours ,it does not do anything else.I was also getting 12029 error .Any problems on the end of secureaplus?

Hi I am now getting error code 12031 server is reset, also with the other message above...

Offline hendy

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Re: Retreiving scan result problems.
« Reply #1 on: October 20, 2016, 01:33:47 PM »
Sorry, there was an issue with our server. It should be rectified now.
We apologize for any inconvenience caused.

Offline Jack L

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Re: Retreiving scan result problems.
« Reply #2 on: October 26, 2016, 04:02:04 AM »
i too still have this issue. this has been going on for 5 days now please fix this guys.

Offline S. W.

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Re: Retreiving scan result problems.
« Reply #3 on: October 26, 2016, 02:17:48 PM »
I have the same problem. Secureaplus make the first scan and make the Whitelist. But since that the server is always busy. Please fix it.  But the  update check for the software  works, also the signature update.

Offline Jack L

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Re: Retreiving scan result problems.
« Reply #4 on: October 28, 2016, 01:03:54 AM »
glad i'm not the only one here. is there any update please admins? very annoying how i paid for the premium version and yet i can't get scan results at all, yet another computer i have is running the freemium version does get results back sometimes. i wouldn't normally mind but this feels like a joke now. 

Offline tofmin

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Re: Retreiving scan result problems.
« Reply #5 on: November 06, 2016, 06:03:47 PM »
This soft does not work. Servers are s**t :/

2-4 Nov - offline
5-6 Nov - busy
Full scan - never
Send files - fail

Geez, guys, I guess it's time to say goodbye. Be serious. I know, antivirus is not an easy piece of cake but... 5 days? Eh...

edit: Three days later, SERVERS ARE STILL BUSY!!!!!!

edit2: Another two days. Still busy. Seriously?

:/
« Last Edit: November 10, 2016, 02:37:40 PM by tofmin »