Author Topic: Retreiving scan result problems  (Read 2304 times)

Offline ric L

  • Newbie
  • *
  • Posts: 5
  • Kudos +0/-0
Retreiving scan result problems
« on: September 27, 2016, 12:42:33 AM »
Hi I have been getting retreiving scan result for hours ,it does not do anything else.I was also getting 12029 error .Any problems on the end of secureaplus? Thks

Offline ric L

  • Newbie
  • *
  • Posts: 5
  • Kudos +0/-0
Re: Retreiving scan result problems
« Reply #1 on: September 27, 2016, 03:27:49 AM »
Hi I am now getting error code 12031 srver is reset, also with the other message above..

Offline asan

  • Administrator
  • Newbie
  • *****
  • Posts: 45
  • Kudos +2/-0
Re: Retreiving scan result problems
« Reply #2 on: September 28, 2016, 09:28:54 AM »
Hello, sorry for the late reply. It has been fixed. Thank you for letting us know.

Offline ric L

  • Newbie
  • *
  • Posts: 5
  • Kudos +0/-0
Re: Retreiving scan result problems
« Reply #3 on: September 28, 2016, 11:56:53 PM »
Hi Thks asan today getting 12029 error keeps trying to get scan result from server. Thks

Offline ric L

  • Newbie
  • *
  • Posts: 5
  • Kudos +0/-0
Re: Retreiving scan result problems
« Reply #4 on: September 29, 2016, 12:33:59 AM »
Also 12002 error now ,don't know what is going on ,hope it fixes itself.Thks

Offline ric L

  • Newbie
  • *
  • Posts: 5
  • Kudos +0/-0
Re: Retreiving scan result problems
« Reply #5 on: September 30, 2016, 12:08:34 AM »
Hi again today for the past 2 hours retreiving scan result from server ,any fixes pls . I'd rather not take this software out but it seems at the moment i'll have too . Hope it can be fixed.Thks

Offline Frédéric Lord

  • Newbie
  • *
  • Posts: 1
  • Kudos +1/-0
Re: Retreiving scan result problems
« Reply #6 on: November 06, 2016, 09:27:07 PM »
Hi I'm still having this issue
"Unable to retrieve scan result. Error code 12029.


Offline asan

  • Administrator
  • Newbie
  • *****
  • Posts: 45
  • Kudos +2/-0
Re: Retreiving scan result problems
« Reply #7 on: November 28, 2016, 10:28:20 AM »
Hello, we are sorry for the long rectification on this issue. We listen and really appreciate your feedback and patience on this. We have made a major revamp on our programs to handle the retrieve scan result better. It should help in getting the scan result faster and without the annoying error code  :D . There were reports of a few machines that had issues in getting the results after the change, and they are rectified. If you are still encountering any issues regarding the retrieving scan result, please let us know.