Author Topic: Server IP address is not defined. Please reinstall SecureAPlus  (Read 1431 times)

Offline Murphy

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Server IP address is not defined. Please reinstall SecureAPlus
« on: December 16, 2015, 06:48:40 AM »
V3.5.0
Windows 8.1

If I check for updates I see X error and the above message. According to SAP main window everything is running.
Windows is reporting that no AV is turned on. Not seen this problem before.
I've tried downloading and installing a couple of times. Also used the uninstaller and tried to install again but keep having the same problem.
I've restarted the pc many times including when SAP asked me to.
Any ideas?

Offline JohnStampede

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Re: Server IP address is not defined. Please reinstall SecureAPlus
« Reply #1 on: December 16, 2015, 11:08:47 AM »
Hi Murphy,

Thank you for reporting the problem. We have also received the same feedback from other users as well.

We are in the process of finding out what is the exact cause as this issue is not presenting itself consistently to all PCs that have updated or freshly installed SecureAPlus 3.5.

We appreciate your feedback and continued support.