Author Topic: After a clean formatted pc my license is not valid anymore??  (Read 3130 times)

Offline Alex Moneni

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After a clean formatted pc my license is not valid anymore??
« on: September 30, 2015, 02:46:38 AM »
HI:

I have a 2 year premium license for 1 pc and i did a clean format and when tried to add the  license to secureaplus, i get invalid warning. Whats going on? WHy can't I use my license which goes into 2017?

Please help.

Offline hendy

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Re: After a clean formatted pc my license is not valid anymore??
« Reply #1 on: September 30, 2015, 08:52:50 AM »
Hi,

Please login to: https://secureaplus.secureage.com/sapportal/site/login.sa
Click on "My Devices", and deactivate your license from the old machine.

Offline Alex Moneni

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Re: After a clean formatted pc my license is not valid anymore??
« Reply #2 on: September 30, 2015, 11:33:17 AM »
Its not there. my license is not activated there and it shows the freemium (1 year). Under my l;license used says: license used:0. SO its not active? I can not acrtivate it and is not active?? Very strange

Offline Alex Moneni

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Re: After a clean formatted pc my license is not valid anymore??
« Reply #3 on: September 30, 2015, 11:34:55 AM »
when click view under device in my 2 years license it says no devices found???

Offline asan

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Re: After a clean formatted pc my license is not valid anymore??
« Reply #4 on: September 30, 2015, 02:04:10 PM »
Can you send us the screen shot of your 'My Licenses' view to secureaplus@secureage.com for further investigation?

Offline Alex Moneni

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Re: After a clean formatted pc my license is not valid anymore??
« Reply #5 on: October 01, 2015, 01:24:25 AM »
I have e-mailed them via the e-mail provided here. I also added my license info and account info. Hopefully they can fix the issue.

Offline asan

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Re: After a clean formatted pc my license is not valid anymore??
« Reply #6 on: October 01, 2015, 09:30:49 AM »
Thank you for your email. We have fixed your issue. Please try to activate your license on your new machine again.

Offline Alex Moneni

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Re: After a clean formatted pc my license is not valid anymore??
« Reply #7 on: October 01, 2015, 01:16:41 PM »
Thank you for your email. We have fixed your issue. Please try to activate your license on your new machine again.

Thank you. Its valid now. I appreciate it.