Author Topic: BSOD (sap v3.3.7)  (Read 2195 times)

Offline k37chup

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BSOD (sap v3.3.7)
« on: July 17, 2015, 09:41:28 PM »
 My system get BSOD when I right click on dvd/bd drive in start->computer on windows 7x64 pro. After removing secureaplus bsod stopped & came back once I installed sap.

I attached dxdiag & bluescreenview's export of 12 latest bsods.


Offline hendy

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Re: BSOD (sap v3.3.7)
« Reply #1 on: July 20, 2015, 08:18:15 AM »
To help us to diagnose, can you please zip and send us (secureaplus@secureage.com) the following file:
C:\Windows\Memory.dmp

If there are minidump files, you can also zip and send us the following folder:
 C:\Windows\Minidump\

Thanks and regards,
Hendy Chandra
« Last Edit: July 20, 2015, 09:20:03 AM by hendy »

Offline k37chup

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Re: BSOD (sap v3.3.7)
« Reply #2 on: July 25, 2015, 07:48:11 PM »
 Ok thanks. I had to generate new ones because ccleaner deleted all. I will email them soon.

Offline Dukesteelman

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Re: BSOD (sap v3.3.7)
« Reply #3 on: July 28, 2015, 12:47:50 AM »
After reading this i tried it on my win8.1 system and it gave me a :( face that my system will restart now .

Offline hendy

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Re: BSOD (sap v3.3.7)
« Reply #4 on: July 28, 2015, 04:38:56 PM »
We have just released v3.4.0 that fixed the BSOD when right click on dvd/cd drive and the issue when upgrading to Windows 10.

Offline k37chup

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Re: BSOD (sap v3.3.7)
« Reply #5 on: July 28, 2015, 05:45:02 PM »
We have just released v3.4.0 that fixed the BSOD when right click on dvd/cd drive and the issue when upgrading to Windows 10.

 Thanks  8)