SecureAPlus Forum

Forum Support => Software Problems and Questions => Topic started by: Paweł Legieć on May 05, 2017, 11:19:30 AM

Title: Bug/Problem - Threats always the same / always the same number
Post by: Paweł Legieć on May 05, 2017, 11:19:30 AM

Hi
After first long scan antivirus detected 19 threats and i just delete them. The problem is APlus displays the same result all the time - there is always "Threats detected" visible on main page of AV. After restarting PC AV shows message that threats are detected and it is the same result - 19 threats - same files. I manually search for infected files but they doesn't exist anymore (AV already deleted them).
It is pretty annoying. Please tell my what can i change to get ride of this problem.

My system is Windows 10 version 1607 build 14393.1066.

(sorry for my English)

Title: Re: Bug/Problem - Threats always the same / always the same number
Post by: hendy on May 05, 2017, 11:51:44 PM

Hi,

To help us to troubleshoot, can you send us the log file (especially UniversalAV.log and whitelist.log) to secureaplus@secureage.com.

Here are the steps to collect the log file:
https://support.secureaplus.com/how-to-collect-logs/

Regards,
Hendy Chandra

Title: Re: Bug/Problem - Threats always the same / always the same number
Post by: Paweł Legieć on May 06, 2017, 06:14:45 PM

All of sudden everything is ok. Warning disappeared and its green everywhere.

I suppose thread is for remove or do you want my logs either way ?

Title: Re: Bug/Problem - Threats always the same / always the same number
Post by: hendy on May 10, 2017, 10:25:02 PM

Hi,

You may keep monitoring. If it happened again, you can send us the log files.

Thanks and regards,
Hendy Chandra