SecureAPlus Forum

Forum Support => Software Problems and Questions => Topic started by: Robb on April 20, 2016, 11:48:11 PM

Title: Libreoffice 5 terribly slow on windows7
Post by: Robb on April 20, 2016, 11:48:11 PM

Hi,
My Libreoffice goes terribly slow since i installed secureaplus. I try to whitelist the application and the entire directory with no changes. When i turn off secureaplus realtime scan Libreoffice turns fast as light
Please this is a must in order to buy more licenses


thanks
Roberto

Title: Re: Libreoffice 5 terribly slow on windows7
Post by: hendy on April 21, 2016, 08:35:30 AM

Hi,
We will investigate on the issue.
May I know is it Windows 7 32-bit or 64-bit?
What is the size of the RAM?
If slowness happened when you are trying to open a document file, what is the file size of the document?
White is the type of the document (e.g. .docx, .xls)?

Thanks and best regards,
Hendy

Title: Re: Libreoffice 5 terribly slow on windows7
Post by: Robb on April 21, 2016, 03:09:41 PM

Hi,
Windows7 64bit
4Gb ram
Libreoffice is opened without documment, only using the icon

Thanks

Title: Re: Libreoffice 5 terribly slow on windows7
Post by: hendy on April 21, 2016, 05:24:23 PM

Hi,
We are not able to reproduce it. We may need more information.
Can you type fltmc from Command Prompt. First you have to run the command prompt as Administrator.
(http://i.imgur.com/2ckCFB6.png)

If you want you can type the following:
fltmc > fltmc.txt
It will generate fltmc.txt file. You can send this file to secureaplus@secureage.com

The other thing that we want to check is the Physical Memory information from Task Manager (Total, Cached, Available, Free).
(http://i.imgur.com/gscTCcu.png)

You can either let us know in the forum, or just send to secureaplus@secureage.com with the fltmc.txt file.

Thanks and best regards,
Hendy

Title: Re: Libreoffice 5 terribly slow on windows7
Post by: Robb on April 21, 2016, 11:59:25 PM

Attached