SecureAPlus Forum

SecureAPlus Announcements => General Announcement => Topic started by: hendy on October 31, 2025, 02:15:09 PM

Title: SecureAPlus end of life - 1 Mar 2026
Post by: hendy on October 31, 2025, 02:15:09 PM

Dear Valued Customers,
We are writing to inform you about an important update regarding the SecureAPlus you are currently using. After careful consideration and evaluation, we have made the decision to announce the End of Life (EOL) for our SecureAPlus software on Windows OS and Android mobile platforms.

Effective date: 1 Mar 2026, 00:00 UTC +08:00
Applies to: SecureAPlus for Windows (all editions: Free/Essentials/Pro/Enterprise) and Android (all editions).
Does not apply to: CatchPulse (Windows).

Why we are doing this
To focus our roadmap on CatchPulse—our next-generation endpoint protection—we are retiring SecureAPlus on Windows and Android. Concentrating engineering on one platform lets us ship faster protection, better detection, and long-term support.

What “End-of-Life” means
After End-of-Life (EOL), there will be no security patches, no bug fixes, no compatibility updates and no technical support for SecureAPlus. Running EOL software increases operational and security risk.

Key dates (Singapore Time, UTC+08:00)

Milestone	Date	What happens
End of Support	1 Mar 2026	No troubleshooting, patches, or updates. Knowledge base remains available “as-is.”
End of Life (EOL)	1 Jul 2026	All SecureAPlus services/support cease. Update channels close. No further downloads.

Actions required for existing customers
1.   Plan migration to CatchPulse now. Target completing it before 1 Mar 2026 to stay in supported software during the cut-over.
2.   Freeze upgrades of OS/drivers on SecureAPlus machines after 1 Mar 2026 (no compatibility guarantees).

We would like to express our sincere gratitude for your continued support and trust in our products.
We apologize for any inconvenience caused by this announcement but remain committed to ensuring a smooth transition for you and your business.
If you have any questions or concerns, please do not hesitate to reach out to our support team at helpdesk@secureage.com. We are here to assist you at every step of the migration process.

Thank you for your understanding and cooperation.

Sincerely,
SecureAge Technology Pte Ltd