SecureAPlus Forum
Forum Support => Software Problems and Questions => Topic started by: Tri Le on April 27, 2018, 01:00:07 AM
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Is there SecureAplus down? I have been seeing this message for over 24 hours and the complete scan won't finished.
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You may try to download and install the following patch:
https://secureaplus.secureage.com/betadownload/SetupForUAV_v4.8.2.1.exe (https://secureaplus.secureage.com/betadownload/SetupForUAV_v4.8.2.1.exe)
Reboot is required after installation.
If the problem persists, please send us the log files, especially C:\ProgramData\SecureAge Technology\SecureAge\log\UniversalAV.log
The detail on how to collect and send the log files, can be found at: https://support.secureaplus.com/how-to-collect-logs/
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Hi Hendy,
That seem to fixed the issue. Now it actually pulling result back to the client. I see there were file it detect as positive but was ignored.
Thanks...
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Is there any ill effect if I update "Everything.exe" to the latest version and enable "load recent change from ntfs journal". There seem to be improved performance UAV scanning.
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I shouldn't be an issue. We have tested version 1.4.1.895, and it works.
We will include this version in our next release.
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I'm also having this same issue on a brand new installation.
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Actually there is something that we need to do at our server to fix this.
It may take a while until the issue fixed. For temporary quick fix, we may download and install the patched that I posted earlier.