SecureAPlus Forum

Forum Support => Software Problems and Questions => Topic started by: Yuki on October 28, 2014, 09:04:59 AM

Title: UniversalAVService.exe disappeared
Post by: Yuki on October 28, 2014, 09:04:59 AM
Today, probably after latest update, somehow UniversalAV.exe disappeared and I got this message when try to trim UAV.

(http://i.imgur.com/EfOhCxL.png)
(It says specified file not found.)


Also Windows Event viewer says UniversalAVService couldn't start as there's no file. ???
I don't know what's wrong and maybe it's not due to update or SAP's problem, but just to report.
Title: Re: UniversalAVService.exe disappeared
Post by: hendy on October 29, 2014, 01:48:51 AM
May I know which SecureAPlus version that you are using? Is it the full version, or without ClamAV?
Have you tried to re-install SecureAPlus?
Title: Re: UniversalAVService.exe disappeared
Post by: Yuki on November 11, 2014, 10:06:31 AM
Soooory for quite late reply! :'(
It's full version, and re-install completely solved the problem!
Title: Re: UniversalAVService.exe disappeared
Post by: hendy on November 13, 2014, 01:09:14 AM
No Problem. Glad to know that your problem is solved  :)
Title: Re: UniversalAVService.exe disappeared
Post by: Pedersen on November 15, 2014, 07:54:15 PM
Hey hendy. SAP somehow blocked its own update a couple of days back. The PC had not been turned on for a couple of months so was at least 2 versions behind.

After allowing it to run (pressing yes) it updated normally...
Title: Re: UniversalAVService.exe disappeared
Post by: hendy on November 17, 2014, 08:29:48 AM
To help us to analyze, could you zip and send the log folder to secureaplus@secureage.com?

For Windows XP, the folder is located at:
C:\Documents and Settings\All Users\Application Data\SecureAge Technology\SecureAge\log

For Windows Vista onwards, here is the location:
C:\ProgramData\SecureAge Technology\SecureAge\log

Thank you and best regards,
Hendy