SecureAPlus Forum
Forum Support => Software Problems and Questions => Topic started by: Andrew999 on March 30, 2016, 11:31:15 AM
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Sometimes when I do a system scan with the Universal AV it shows this.
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We have made some adjustments on our server. Do you still encounter this issue?
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I think it is good now. :) Haven't had any problems so far.
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I still have same issue!
2016-03-31 13:20:40 ### Unable to connect to http://uav.secureaplus.com. Error code: 12029. A connection with the server could not be established
Will this present a problem should I get hit by a virus?
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Is the issue happening consistently? Can you send the log file to secureaplus@secureage.com? Go to Info & Licenses > Diagnosis, and click on Go to log location. Zip all the logs in that location.
If you are infected, the application whitelisting will kick in when the virus is trying to execute. It will not be able to run unless you click unblock on the prompt.