SecureAPlus Forum

Forum Support => Software Problems and Questions => Topic started by: Christian Pasquariello on November 20, 2015, 03:21:20 AM

Title: How long to create a device ID
Post by: Christian Pasquariello on November 20, 2015, 03:21:20 AM

Already impressed with this software just curious how long it takes to get a device ID?

Title: Re: How long to create a device ID
Post by: hendy on November 20, 2015, 10:16:05 AM

Usually it shouldn't take too long. To help us to troubleshoot, can you please zip and send the following folder to us?
C:\ProgramData\SecureAge Technology\SecureAge\log

Thanks and best regards,
Hendy

Title: Re: How long to create a device ID
Post by: Christian Pasquariello on November 20, 2015, 10:30:43 AM

Looks like I found it, but now my account page says "OOps.. encountered a problem...." etc., etc. How do I reset that?

UPDATE: Problem Resolved.