SecureAPlus Forum

Forum Support => It is not a virus => Topic started by: Krusty on October 24, 2021, 08:31:01 PM

Title: Probable False Positive
Post by: Krusty on October 24, 2021, 08:31:01 PM
Hi,

I've just started using SecureAPlus and so far am really liking it, however it determined this file to be Malicious:

https://www.virustotal.com/gui/file/5492499e67018f14c38e8cdf71c39e4b27d107307874175adc652d7ca6df9655

Please let me know if you need more information.

Thanks,
Krusty
Title: Re: Probable False Positive
Post by: Clem on November 06, 2021, 11:14:15 AM
We understand that you are writing about a false positive detection by our SecureAge APEX engine. Help us by submitting the file for our review, please visit our false positive report page at:
https://www.secureage.com/article-report-false-positive

Hi,

I've just started using SecureAPlus and so far am really liking it, however it determined this file to be Malicious:

https://www.virustotal.com/gui/file/5492499e67018f14c38e8cdf71c39e4b27d107307874175adc652d7ca6df9655

Please let me know if you need more information.

Thanks,
Krusty
Title: Re: Probable False Positive
Post by: Krusty on November 06, 2021, 11:40:19 AM
We understand that you are writing about a false positive detection by our SecureAge APEX engine. Help us by submitting the file for our review, please visit our false positive report page at:
https://www.secureage.com/article-report-false-positive

Hi,

I've just started using SecureAPlus and so far am really liking it, however it determined this file to be Malicious:

https://www.virustotal.com/gui/file/5492499e67018f14c38e8cdf71c39e4b27d107307874175adc652d7ca6df9655

Please let me know if you need more information.

Thanks,
Krusty
Hi Clem,

I have already attached the file to my post above and posted a link to VirusTotal.  It took so long for you to reply I have uninstalled SA+.

I don't know what more I can do.   ::)
Title: Re: Probable False Positive
Post by: Clem on December 20, 2021, 04:22:51 PM
Hi Krusty, apologies that we are unable to proceed with the review due to protocol unless the sample is submitted to us via https://www.secureage.com/article-report-false-positive. Alas, we are sorry to see you go..

We understand that you are writing about a false positive detection by our SecureAge APEX engine. Help us by submitting the file for our review, please visit our false positive report page at:
https://www.secureage.com/article-report-false-positive

Hi,

I've just started using SecureAPlus and so far am really liking it, however it determined this file to be Malicious:

https://www.virustotal.com/gui/file/5492499e67018f14c38e8cdf71c39e4b27d107307874175adc652d7ca6df9655

Please let me know if you need more information.

Thanks,
Krusty
Hi Clem,

I have already attached the file to my post above and posted a link to VirusTotal.  It took so long for you to reply I have uninstalled SA+.

I don't know what more I can do.   ::)