SecureAPlus Forum
Forum Support => Software Problems and Questions => Topic started by: Sebastian05000 on December 19, 2016, 05:46:06 PM
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Hi SecureAPlus Team i having a issue when a full scan finishes brings this results (look at the photos) is a virus or a bug this happened after updating windows.
I have a Acer Aspire V on windows 10 pro
(http://i68.tinypic.com/2qjhlco.png)
(http://i66.tinypic.com/1z1hg28.png)
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Hi,
To help us to analyze, can you send the following files to secureaplus@secureage.com
C:\ProgramData\SecureAge Technology\SecureAge\UniversalAV\ScanResult.txt
C:\ProgramData\SecureAge Technology\SecureAge\UniversalAV\*.json
C:\ProgramData\SecureAge Technology\SecureAge\log\UniversalAV.log
Please also let us know what is your SecureAPlus Id (Info & Licenses > Account).
Thanks and regards,
Hendy Chandra