SecureAPlus Forum

Forum Support => Software Problems and Questions => Topic started by: Benedict Voon on April 02, 2017, 06:21:27 AM

Title: Installation error with "app whitelisting driver is not running"
Post by: Benedict Voon on April 02, 2017, 06:21:27 AM

Hi

New to SecureAplus. Trying to installed this software, met with an error during installation which address something like whitelisting driver. After the installation, the Main software window shown the whitelisting driver is not running. Scanning got stuck without progress.

Any solution to my issue?

Thanks
Title: Re: Installation error with "app whitelisting driver is not running"
Post by: hendy on April 02, 2017, 10:08:05 PM
Hi,

There is a new requirement where all kernel drivers now have to be signed by Microsoft (when Safe Boot is enabled).
We have done this for the incoming new release, which is planned to be launched around 10-12 April.
At the moment, if you can't wait for the new release, you may install the following candidate release version:
https://secureaplus.secureage.com/betadownload/SecureAPlusSetup_v4.5.2.9.exe (https://secureaplus.secureage.com/betadownload/SecureAPlusSetup_v4.5.2.9.exe)

Regards,
Hendy
Title: Re: Installation error with "app whitelisting driver is not running"
Post by: Bernd Haertel on April 14, 2017, 09:01:35 AM
An error is still reported during installation. When does the new program version appear?
Title: Re: Installation error with "app whitelisting driver is not running"
Post by: hendy on April 16, 2017, 10:21:10 PM
Hi,

To help us to troubleshoot, can you send us the log files? Here are the detail steps: https://support.secureaplus.com/how-to-collect-logs/

We are planning to release the new version tomorrow. We apologize for the delay.

Regards,
Hendy
Title: Re: Installation error with "app whitelisting driver is not running"
Post by: Bernd Haertel on April 18, 2017, 03:37:21 AM
Hi,
The problem no longer occurs with the new program version.
Thanks
Title: Re: Installation error with "app whitelisting driver is not running"
Post by: ttyert jktye on May 09, 2022, 11:05:03 AM
With the updated application version, the issue is no longer present.



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