SecureAPlus Forum

Forum Support => Software Problems and Questions => Topic started by: Andrew999 on March 30, 2016, 11:31:15 AM

Title: SecureAPlus error code 12029
Post by: Andrew999 on March 30, 2016, 11:31:15 AM
Sometimes when I do a system scan with the Universal AV it shows this.
Title: Re: SecureAPlus error code 12029
Post by: asan on March 31, 2016, 10:39:38 AM
We have made some adjustments on our server. Do you still encounter this issue?
Title: Re: SecureAPlus error code 12029
Post by: Andrew999 on March 31, 2016, 02:30:50 PM
I think it is good now.  :) Haven't had any problems so far.
Title: Re: SecureAPlus error code 12029
Post by: Andy Taylor on March 31, 2016, 08:44:19 PM
I still have same issue!

2016-03-31 13:20:40 ### Unable to connect to http://uav.secureaplus.com. Error code: 12029. A connection with the server could not be established

Will this present a problem should I get hit by a virus?
Title: Re: SecureAPlus error code 12029
Post by: asan on April 01, 2016, 09:44:14 AM
Is the issue happening consistently? Can you send the log file to secureaplus@secureage.com? Go to Info & Licenses > Diagnosis, and click on Go to log location. Zip all the logs in that location.


If you are infected, the application whitelisting will kick in when the virus is trying to execute. It will not be able to run unless you click unblock on the prompt.