SecureAPlus Forum

Forum Support => Software Problems and Questions => Topic started by: Yakuzoko on July 10, 2017, 05:15:47 AM

Title: Observation Mode turns on after restart
Post by: Yakuzoko on July 10, 2017, 05:15:47 AM

I don't know if this is just me, but after restarting my computer, the observation mode is turned on. I have to open SA+ and disable the mode again.
I don't know what causes this so I have no steps for reproduction.
This is rather dangerous, because when I forget to turn off the Observation Mode after booting, my computer is exposed.
Thanks.

Title: Re: Observation Mode turns on after restart
Post by: hendy on July 10, 2017, 09:26:58 AM

Did you just upgrade your Windows (e.g. to Windows 10 version 1703)?
Usually after Windows upgrade, SecureAPlus will switch to Observation mode while re-whitelisting Windows files, otherwise there will be a lot of new files get blocked. After re-whitelist Windows files, it will automatically switch back to the normal mode.

During Windows upgrade, there was a period of time where SecureAPlus can't keep track of the new files installed by Windows. This is because there was a time when Windows restart in its own exclusive mode to install the new files without loading any driver or application.

If you encounter a lot of prompting due to a lot of untrusted new Windows files, we will recommend you to uninstall and reinstall SecureAPlus. This will allow SecureAPlus to re-whitelist your system.

Regards,
Hendy