SecureAPlus Forum

Forum Support => Software Problems and Questions => Topic started by: Sebastian05000 on December 19, 2016, 05:46:06 PM

Title: Having an Issue after updating Windows
Post by: Sebastian05000 on December 19, 2016, 05:46:06 PM
Hi SecureAPlus Team i having a issue when a full scan finishes brings this results (look at the photos) is a virus or a bug this happened after updating windows.

I have a Acer Aspire V on windows 10 pro

(http://i68.tinypic.com/2qjhlco.png)

(http://i66.tinypic.com/1z1hg28.png)
Title: Re: Having an Issue after updating Windows
Post by: hendy on December 19, 2016, 10:07:09 PM
Hi,

To help us to analyze, can you send the following files to secureaplus@secureage.com
C:\ProgramData\SecureAge Technology\SecureAge\UniversalAV\ScanResult.txt
C:\ProgramData\SecureAge Technology\SecureAge\UniversalAV\*.json
C:\ProgramData\SecureAge Technology\SecureAge\log\UniversalAV.log

Please also let us know what is your SecureAPlus Id (Info & Licenses > Account).

Thanks and regards,
Hendy Chandra