Forum Support > Software Problems and Questions
Latest Update 3.3.2
ronald739:
Hi,
After the latest update, and after a reboot SAP appeared not to work. I uninstalled, rebooted and installed again and after SAP whitelisting finished trying a full scan i get:
"File index service is not ready yet. Please wait"
System is Win 7 X 64, and using SAP without Offline AV. I will email the logs after this post.
Regards.
Edit
Log sent to secureaplus at secureage dot com
hendy:
--- Quote from: ronald739 on March 01, 2015, 12:02:21 AM ---Hi,
After the latest update, and after a reboot SAP appeared not to work. I uninstalled, rebooted and installed again and after SAP whitelisting finished trying a full scan i get:
"File index service is not ready yet. Please wait"
System is Win 7 X 64, and using SAP without Offline AV. I will email the logs after this post.
Regards.
Edit
Log sent to secureaplus at secureage dot com
--- End quote ---
Hi,
Thank you for sending us the log file. We will get back to you shortly.
Regards,
Hendy
ronald739:
Hi hendy,
On a side note i just seen Tarnak's post at Wilder's :
--- Quote from: Tarnak --- Also, it says there is an update after a further reboot. I know that is has updated, but something went wrong.
--- End quote ---
http://www.wilderssecurity.com/threads/secureaplus-freemium.350914/page-51#post-2464782
This also happened to me after a reboot and on the main screen it said the software was not up to date. But i did not end up with the Software update screen.
--- Quote from: hendy on March 02, 2015, 12:58:30 AM ---Thank you for sending us the log file. We will get back to you shortly.
--- End quote ---
Thanks
Also now after a Complete Scan, I'm getting "Wait for server to process the information", but it does not appear to happen.
ronald739:
hi hendy,
Just received your email i will try this now.
ronald739:
Hi hendy,
Email replied to.
Regards.
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