Forum Support > Software Problems and Questions

Update to 6.7.1 left quite a few of our computers nonbootable.

(1/1)

Frank Summers:
There was the same issue in an earlier version. We had to boot with a windows usb disk. Deleted C:\windows\system32\drivers\saappctl.sys. Restarted, computers booted into Windows.

Massimo Iannilli:
Thank you for your suggestion, i will try it late. I had two Windows Server blocked (2019 e 2012) ... my notebook is working without problem

Mitch Hicks:

--- Quote from: Frank Summers on March 09, 2022, 03:53:36 AM ---There was the same issue in an earlier version. We had to boot with a windows usb disk. Deleted C:\windows\system32\drivers\saappctl.sys. Restarted, computers booted into Windows.

--- End quote ---

seems to be KB5011487 and 6.7.1...
removing the file didn't work for me... so far the only solution is full system restore from backups...
i have 2 more computers out of 8 any suggestions before i have to wipe?

Mitch Hicks:
so tried again...Deleted C:\windows\system32\drivers\saappctl.sys and the C:\Program Files\SecureAge
the computer booted and i was able to install windows updates...

I will update after trying to reinstall...

Well Can't install 6.7.1 computers won't boot...

hendy:
While we are investigating the issue, temporarily we have reverted the download version to 6.7.0.
We apologize for the inconvenience caused.

To fix the issue, you may refer to:
https://secureaplusforum.secureage.com/index.php/topic,347.msg987.html#msg987

Navigation

[0] Message Index