Forum Support > It is not a virus
Probable False Positive
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Krusty:
Hi,
I've just started using SecureAPlus and so far am really liking it, however it determined this file to be Malicious:
https://www.virustotal.com/gui/file/5492499e67018f14c38e8cdf71c39e4b27d107307874175adc652d7ca6df9655
Please let me know if you need more information.
Thanks,
Krusty
Clem:
We understand that you are writing about a false positive detection by our SecureAge APEX engine. Help us by submitting the file for our review, please visit our false positive report page at:
https://www.secureage.com/article-report-false-positive
--- Quote from: Krusty on October 24, 2021, 08:31:01 PM ---Hi,
I've just started using SecureAPlus and so far am really liking it, however it determined this file to be Malicious:
https://www.virustotal.com/gui/file/5492499e67018f14c38e8cdf71c39e4b27d107307874175adc652d7ca6df9655
Please let me know if you need more information.
Thanks,
Krusty
--- End quote ---
Krusty:
--- Quote from: Clem on November 06, 2021, 11:14:15 AM ---We understand that you are writing about a false positive detection by our SecureAge APEX engine. Help us by submitting the file for our review, please visit our false positive report page at:
https://www.secureage.com/article-report-false-positive
--- Quote from: Krusty on October 24, 2021, 08:31:01 PM ---Hi,
I've just started using SecureAPlus and so far am really liking it, however it determined this file to be Malicious:
https://www.virustotal.com/gui/file/5492499e67018f14c38e8cdf71c39e4b27d107307874175adc652d7ca6df9655
Please let me know if you need more information.
Thanks,
Krusty
--- End quote ---
--- End quote ---
Hi Clem,
I have already attached the file to my post above and posted a link to VirusTotal. It took so long for you to reply I have uninstalled SA+.
I don't know what more I can do. ::)
Clem:
Hi Krusty, apologies that we are unable to proceed with the review due to protocol unless the sample is submitted to us via https://www.secureage.com/article-report-false-positive. Alas, we are sorry to see you go..
--- Quote from: Krusty on November 06, 2021, 11:40:19 AM ---
--- Quote from: Clem on November 06, 2021, 11:14:15 AM ---We understand that you are writing about a false positive detection by our SecureAge APEX engine. Help us by submitting the file for our review, please visit our false positive report page at:
https://www.secureage.com/article-report-false-positive
--- Quote from: Krusty on October 24, 2021, 08:31:01 PM ---Hi,
I've just started using SecureAPlus and so far am really liking it, however it determined this file to be Malicious:
https://www.virustotal.com/gui/file/5492499e67018f14c38e8cdf71c39e4b27d107307874175adc652d7ca6df9655
Please let me know if you need more information.
Thanks,
Krusty
--- End quote ---
--- End quote ---
Hi Clem,
I have already attached the file to my post above and posted a link to VirusTotal. It took so long for you to reply I have uninstalled SA+.
I don't know what more I can do. ::)
--- End quote ---
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