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BSOD / Reboot


So, my PC froze this evening.
I had to restart it manually.
While it was restarting, I had a BSOD.
Here is the WhoCrashed analysis :

On Thu 07-01-21 11:01:07 PM your computer crashed or a problem was reported
crash dump file: C:\WINDOWS\MEMORY.DMP
This was probably caused by the following module: saappctl.sys (0xFFFFF807468299A8)
Bugcheck code: 0x7E (0xFFFFFFFFC0000005, 0xFFFFF807468299A8, 0xFFFFA088A4F67558, 0xFFFFA088A4F66D90)
file path: C:\WINDOWS\system32\drivers\saappctl.sys
product: SecureAPlus
description: Application Whitelisting Driver
Bug check description: This bug check indicates that a system thread generated an exception that the error handler did not catch.
A third party driver was identified as the probable root cause of this system error. It is suggested you look for an update for the following driver: saappctl.sys (Application Whitelisting Driver, ).

I restarted the PC again and it went fine.
I opened SecureAPlus and it says I am Up To Date.
But when I clicked to update anyway, I got this message :
Your software has been updated. A reboot is required.
So I rebooted again. But it still gives me the same message.

Hi Maupassant,

To help us investigate the matter. Can you send the 'MEMORY.DMP' dump file via and send to
Thank you!

Hi Maupassant,

We have received your file. Our team will look into the matter and refer back when we have any updates. Cheers :D

Hi Maupassant,

Our team is currently looking into the matter. However, we kindly seek your assistance in sending us the file.
The file can be found at c:\windows\system32\drivers\

Do compress and send us the file through as you did earlier.

We also recommend that after sending us the file, you could try to re-install SecureAplus as it could mitigate the problem in the interim period.

I'm gonna do better than this.
I have Macrium Reflect installed, so I am sending you the file before the crash and after.
Just by comparing the two sizes, you know something is wrong.
I had to whitelist many files since the crash happened ...


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