Forum Support > Software Problems and Questions
SecureAPlus Slow on Windows 10 Enterprise 2019 LTSC
hendy:
Hi,
Thank you very much for your willingness to help us in troubleshooting the issue.
Our team is still trying to figure out from our server side.
We will let you know if we need more information, or probably need your help to check again after we make the changes.
hendy:
We have fixed the issue from our server side. The response should be faster now. You can try again.
Anthony Royer:
Hello,
I confirm that I have no problem :)
You confirm me that if for example your servers are in maintenance or idle, the antivirus offline will take precedence over notifications to no longer have this latency? (APEX and / or AVIRA)
Thank you for your work !
hendy:
If the real-time scanning for Universal AV is enabled, if there is any latency on the server, it will still effect to the notification. It will take longer for the notification to show because it will be waiting to combine the scan result with the server. We have tried to improve the code on our server side, so this issue should be solved.
Anthony Royer:
Thank you for the explanation but I find it strange. Actually today it works perfectly. But if tomorrow you have a problem on your servers (which is not impossible), it will slow down enormously see prevent the notification window to open to report a threat.
Will not it be wiser to prioritize offline AV?
Example:
An incoming threat is detected (by the offline AV) via a download on Chrome. Even if Universal AV is not ready to give its result, the threat pop-up should open directly and in this same pop-up, that there is a loading message to inform that Universal AV is being verified. Actually this problem will be in the case of a server problem, but having an offline license AVIRA the latter is very effective on detection by signature and I find it a shame to impact its performance.
The advantage of this solution is that it is completely transparent to the user, it does not need to inquire about the state of the servers or to disable the Universal AV scan in the settings.
I hope I managed to make myself understood and that it will help you.
Navigation
[0] Message Index
[#] Next page
[*] Previous page
Go to full version