Forum Support > Software Problems and Questions

Extend Freeium With Points

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Brian Lawrence:
Hello,

From Account Online:

Trying to use my points to add another year freeium
to my two devices listed in my Account/Devices.

Device ID: BRIAN_DELL-DESKTOP5TcZegrb-264423
Device Name: BRIAN_DELL-DESKTOP

Device ID: ZyaUwviR-192443
Device Name: ASUS_NOTEBOOK

Neither of the following show up in Account/Points,
to be able to do this. Not able to Add Device here in
Points either, says they are already listed in Devices.

From Software Info & Licenses/License
(Account Open Already Signed In Online & In Software)
Click on Extend Freeium and it opens:
https://secureaplus.secureage.com/sapportal/social/summary.sa

Says This At Top 0f Page:
Viral Security Program
Current Points: 975

Not able to get either device to show to use 400 points to extend
freeium on both for a total of 800 points, have 975 at this time.


Please reply,
Thank You

Brian Lawrence
 :(

hendy:
Hello,

Our staff has sent e-mail directly to you to assist you on this matter.

Best regards,
Hendy

jm Cgnat:
Hello,

I do have the same problem as reported by Hendy.

Not able to use my points.
Not able to Add Device here in
Points either: it says it is already listed in Devices.

Thank you for your help

jmc

hendy:
For users who have similar issue, please end e-mail to secureaplus@secureage.com
In the e-mail, please let us know your SecureAPlus Id.

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