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Topic: Server busy now (Read 29598 times)
Tri Le
Newbie
Posts: 5
Kudos +0/-0
Server busy now
«
on:
April 27, 2018, 01:00:07 AM »
Is there SecureAplus down? I have been seeing this message for over 24 hours and the complete scan won't finished.
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hendy
SecureAPlus Developer
Sr. Member
Posts: 351
Kudos +16/-0
Re: Server busy now
«
Reply #1 on:
April 27, 2018, 07:52:42 AM »
You may try to download and install the following patch:
https://secureaplus.secureage.com/betadownload/SetupForUAV_v4.8.2.1.exe
Reboot is required after installation.
If the problem persists, please send us the log files, especially C:\ProgramData\SecureAge Technology\SecureAge\log\UniversalAV.log
The detail on how to collect and send the log files, can be found at:
https://support.secureaplus.com/how-to-collect-logs/
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Tri Le
Newbie
Posts: 5
Kudos +0/-0
Re: Server busy now
«
Reply #2 on:
April 27, 2018, 08:31:16 PM »
Hi Hendy,
That seem to fixed the issue. Now it actually pulling result back to the client. I see there were file it detect as positive but was ignored.
Thanks...
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Tri Le
Newbie
Posts: 5
Kudos +0/-0
Re: Server busy now
«
Reply #3 on:
April 28, 2018, 02:03:22 AM »
Is there any ill effect if I update "Everything.exe" to the latest version and enable "load recent change from ntfs journal". There seem to be improved performance UAV scanning.
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hendy
SecureAPlus Developer
Sr. Member
Posts: 351
Kudos +16/-0
Re: Server busy now
«
Reply #4 on:
April 28, 2018, 12:10:33 PM »
I shouldn't be an issue. We have tested version 1.4.1.895, and it works.
We will include this version in our next release.
«
Last Edit: April 30, 2018, 08:29:52 AM by hendy
»
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Tornado Mitr
Newbie
Posts: 1
Kudos +0/-0
Re: Server busy now
«
Reply #5 on:
April 29, 2018, 06:34:22 PM »
I'm also having this same issue on a brand new installation.
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hendy
SecureAPlus Developer
Sr. Member
Posts: 351
Kudos +16/-0
Re: Server busy now
«
Reply #6 on:
April 30, 2018, 08:31:49 AM »
Actually there is something that we need to do at our server to fix this.
It may take a while until the issue fixed. For temporary quick fix, we may download and install the patched that I posted earlier.
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