Server busy now

[Tri Le]

Is there SecureAplus down?  I have been seeing this message for over 24 hours and the complete scan won't finished.

[hendy]

You may try to download and install the following patch:
https://secureaplus.secureage.com/betadownload/SetupForUAV_v4.8.2.1.exe

Reboot is required after installation.

If the problem persists, please send us the log files, especially  C:\ProgramData\SecureAge Technology\SecureAge\log\UniversalAV.log
The detail on how to collect and send the log files, can be found at: https://support.secureaplus.com/how-to-collect-logs/

[Tri Le]

Hi Hendy,

That seem to fixed the issue.  Now it actually pulling result back to the client.  I see there were file it detect as positive but was ignored. 

Thanks...

[Tri Le]

Is there any ill effect if I update "Everything.exe" to the latest version and enable "load recent change from ntfs journal".  There seem to be improved performance UAV scanning.

[hendy]

I shouldn't be an issue. We have tested version 1.4.1.895, and it works.
We will include this version in our next release.

[Tornado Mitr]

I'm also having this same issue on a brand new installation.

[hendy]

Actually there is something that we need to do at our server to fix this.
It may take a while until the issue fixed. For temporary quick fix, we may download and install the patched that I posted earlier.