Author Topic: Why can't I change e-mail address in Profile?  (Read 413 times)

Offline Yuki

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Why can't I change e-mail address in Profile?
« on: December 21, 2017, 12:00:44 PM »
It only allows changing display name, but not registered e-mail.
I need to change it as I'm going to delete current e-mail registered in this forum.
It's not real security to protect only from malware.

Offline Yuki

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Re: Why can't I change e-mail address in Profile?
« Reply #1 on: December 23, 2017, 07:08:42 PM »
I couldn't change my e-mail from SecureAPlus portal as well.
Isn't it serious inconvenience?
It's not real security to protect only from malware.

Offline JohnStampede

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Re: Why can't I change e-mail address in Profile?
« Reply #2 on: December 28, 2017, 10:18:20 AM »
Hi Yuki,

Thank you for the feedback. Currently we do not allow users to change their emails. We understand that this might prove inconvenient but the SecureAPlus Portal has access to powerful features that we currently do not let users to freely change the email for security purposes.

We will be deliberating this for a potential change in the future but at the moment, please do send an email to secureaplus@secureage.com so our team can assist you with the changes.

We apologize for any inconvenience caused.

Offline Yuki

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Re: Why can't I change e-mail address in Profile?
« Reply #3 on: January 03, 2018, 06:29:35 PM »
I got it, thanks! :)
It's not real security to protect only from malware.