Server is busy request is being queued

[voo doo]

Hi Is there a problem today with servers or is it just my machine (install) ? Thks

[asan]

Hello, can you send your SecureAPlus ID to secureaplus@secureage.com?

[voo doo]

Hi Thanks for reply where do i see that and why would you need it ? Thanks

[asan]

You can find it from SecureAPlus client, Info & Licenses. We will need it to check your record in the server.

[voo doo]

ok my license is good so i'll look for that.

[voo doo]

Hi i am now getting retry in 30 seconds serverr busy

[asan]

Hello,
Are you still having the same issue now?

[craig dess]

Hi yers same issue a fresh install ,server is busy and put on queue.Any ideas Thks

[hendy]

To help us to troubleshoot, can you send us the following file to secureaplus@secureage.com:
C:\ProgramData\SecureAge Technology\SecureAge\log\UniversalAV.log

As the file size may be big, you can try to use the following free service to upload the file:
https://transfer.pcloud.com/

[craig dess]

ok will do that asap thks

[craig dess]

It seems like the whitelist driver is not running how do I fix that ? Thks
Program ui says whitlist driver is running log says it is not .

[hendy]

Thank you for sending us the log file. Our team will analyze the log.

For the driver issue, can you check in the Security Features? Click on the button at the right of "Security Features" https://support.secureaplus.com/getting-to-know-the-secureaplus-main-window/


If it is not running (marked with the red cross), try to reinstall SecureAPlus over the existing installation. You don't need to uninstall.
If install over does not fix the issue, please send us SecureAPlus.log and whitelist.log files.
Thanks.

[hendy]

We have fixed the server issue. You should be able to retrieve your scan result now.

[craig dess]

Thank You I'll check today to make sure it retrieves proper files and without the errors .Thks again

[craig dess]

Thank You for all the help everything is working now.