SecureAPlus Forum
Home
Help
Search
Login
Register
SecureAPlus Forum
»
Forum Support
»
Software Problems and Questions
»
Server is busy request is being queued
« previous
next »
Print
Pages: [
1
]
Go Down
Author
Topic: Server is busy request is being queued (Read 28069 times)
voo doo
Newbie
Posts: 6
Kudos +0/-0
Server is busy request is being queued
«
on:
December 11, 2016, 04:24:00 AM »
Hi Is there a problem today with servers or is it just my machine (install) ? Thks
Logged
asan
Administrator
Newbie
Posts: 45
Kudos +2/-0
Re: Server is busy request is being queued
«
Reply #1 on:
December 12, 2016, 09:08:32 AM »
Hello, can you send your SecureAPlus ID to secureaplus@secureage.com?
Logged
voo doo
Newbie
Posts: 6
Kudos +0/-0
Re: Server is busy request is being queued
«
Reply #2 on:
December 13, 2016, 01:02:54 AM »
Hi Thanks for reply where do i see that and why would you need it ? Thanks
Logged
asan
Administrator
Newbie
Posts: 45
Kudos +2/-0
Re: Server is busy request is being queued
«
Reply #3 on:
December 14, 2016, 09:55:07 AM »
You can find it from SecureAPlus client, Info & Licenses. We will need it to check your record in the server.
Logged
voo doo
Newbie
Posts: 6
Kudos +0/-0
Re: Server is busy request is being queued
«
Reply #4 on:
December 15, 2016, 01:47:58 AM »
ok my license is good so i'll look for that.
Logged
voo doo
Newbie
Posts: 6
Kudos +0/-0
Re: Server is busy request is being queued
«
Reply #5 on:
December 17, 2016, 12:41:57 AM »
Hi i am now getting retry in 30 seconds serverr busy
Logged
asan
Administrator
Newbie
Posts: 45
Kudos +2/-0
Re: Server is busy request is being queued
«
Reply #6 on:
December 21, 2016, 08:02:35 AM »
Hello,
Are you still having the same issue now?
Logged
craig dess
Newbie
Posts: 5
Kudos +0/-0
Re: Server is busy request is being queued
«
Reply #7 on:
December 21, 2016, 05:25:49 PM »
Hi yers same issue a fresh install ,server is busy and put on queue.Any ideas Thks
Logged
hendy
SecureAPlus Developer
Sr. Member
Posts: 351
Kudos +16/-0
Re: Server is busy request is being queued
«
Reply #8 on:
December 21, 2016, 11:09:33 PM »
To help us to troubleshoot, can you send us the following file to secureaplus@secureage.com:
C:\ProgramData\SecureAge Technology\SecureAge\log\UniversalAV.log
As the file size may be big, you can try to use the following free service to upload the file:
https://transfer.pcloud.com/
Logged
craig dess
Newbie
Posts: 5
Kudos +0/-0
Re: Server is busy request is being queued
«
Reply #9 on:
December 22, 2016, 02:18:02 PM »
ok will do that asap thks
Logged
craig dess
Newbie
Posts: 5
Kudos +0/-0
Re: Server is busy request is being queued
«
Reply #10 on:
December 22, 2016, 02:21:16 PM »
It seems like the whitelist driver is not running how do I fix that ? Thks
Program ui says whitlist driver is running log says it is not .
Logged
hendy
SecureAPlus Developer
Sr. Member
Posts: 351
Kudos +16/-0
Re: Server is busy request is being queued
«
Reply #11 on:
December 22, 2016, 10:56:01 PM »
Thank you for sending us the log file. Our team will analyze the log.
For the driver issue, can you check in the Security Features? Click on the button at the right of "Security Features"
https://support.secureaplus.com/getting-to-know-the-secureaplus-main-window/
If it is not running (marked with the red cross), try to reinstall SecureAPlus over the existing installation. You don't need to uninstall.
If install over does not fix the issue, please send us SecureAPlus.log and whitelist.log files.
Thanks.
Logged
hendy
SecureAPlus Developer
Sr. Member
Posts: 351
Kudos +16/-0
Re: Server is busy request is being queued
«
Reply #12 on:
December 23, 2016, 12:40:28 AM »
We have fixed the server issue. You should be able to retrieve your scan result now.
Logged
craig dess
Newbie
Posts: 5
Kudos +0/-0
Re: Server is busy request is being queued
«
Reply #13 on:
December 23, 2016, 02:34:36 PM »
Thank You I'll check today to make sure it retrieves proper files and without the errors .Thks again
Logged
craig dess
Newbie
Posts: 5
Kudos +0/-0
Re: Server is busy request is being queued
«
Reply #14 on:
December 24, 2016, 12:24:25 AM »
Thank You for all the help everything is working now.
Logged
Print
Pages: [
1
]
Go Up
« previous
next »
SecureAPlus Forum
»
Forum Support
»
Software Problems and Questions
»
Server is busy request is being queued