Forum Support > Software Problems and Questions

Having an Issue after updating Windows

(1/1)

Sebastian05000:
Hi SecureAPlus Team i having a issue when a full scan finishes brings this results (look at the photos) is a virus or a bug this happened after updating windows.

I have a Acer Aspire V on windows 10 pro



hendy:
Hi,

To help us to analyze, can you send the following files to secureaplus@secureage.com
C:\ProgramData\SecureAge Technology\SecureAge\UniversalAV\ScanResult.txt
C:\ProgramData\SecureAge Technology\SecureAge\UniversalAV\*.json
C:\ProgramData\SecureAge Technology\SecureAge\log\UniversalAV.log

Please also let us know what is your SecureAPlus Id (Info & Licenses > Account).

Thanks and regards,
Hendy Chandra

Navigation

[0] Message Index

Go to full version