Forum Support > Software Problems and Questions
Retreiving scan result problems.
Анатолий Соколов:
Hi I have been getting retreiving scan result for hours ,it does not do anything else.I was also getting 12029 error .Any problems on the end of secureaplus?
Hi I am now getting error code 12031 server is reset, also with the other message above...
hendy:
Sorry, there was an issue with our server. It should be rectified now.
We apologize for any inconvenience caused.
Jack L:
i too still have this issue. this has been going on for 5 days now please fix this guys.
S. W.:
I have the same problem. Secureaplus make the first scan and make the Whitelist. But since that the server is always busy. Please fix it. But the update check for the software works, also the signature update.
Jack L:
glad i'm not the only one here. is there any update please admins? very annoying how i paid for the premium version and yet i can't get scan results at all, yet another computer i have is running the freemium version does get results back sometimes. i wouldn't normally mind but this feels like a joke now.
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