Retreiving scan result problems

[ric L]

Hi I have been getting retreiving scan result for hours ,it does not do anything else.I was also getting 12029 error .Any problems on the end of secureaplus? Thks

[ric L]

Hi I am now getting error code 12031 srver is reset, also with the other message above..

[asan]

Hello, sorry for the late reply. It has been fixed. Thank you for letting us know.

[ric L]

Hi Thks asan today getting 12029 error keeps trying to get scan result from server. Thks

[ric L]

Also 12002 error now ,don't know what is going on ,hope it fixes itself.Thks

[ric L]

Hi again today for the past 2 hours retreiving scan result from server ,any fixes pls . I'd rather not take this software out but it seems at the moment i'll have too . Hope it can be fixed.Thks

[Frédéric Lord]

Hi I'm still having this issue
"Unable to retrieve scan result. Error code 12029.

[asan]

Hello, we are sorry for the long rectification on this issue. We listen and really appreciate your feedback and patience on this. We have made a major revamp on our programs to handle the retrieve scan result better. It should help in getting the scan result faster and without the annoying error code  . There were reports of a few machines that had issues in getting the results after the change, and they are rectified. If you are still encountering any issues regarding the retrieving scan result, please let us know.