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Author Topic: Constantly Crashes PC  (Read 20908 times)

Offline Mark Davis

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Constantly Crashes PC
« on: April 24, 2016, 03:48:41 PM »
PC is a Pentium 5 running Win 8.1

Loaded SAP in the evening and it ran fine without any change to settings.
Next morning the PC crashed(blue screen of death) after 5mins.
Reboot and it crashed again soon after.
I changed to total trusted mode and it ran for about 1 hr and crashed again.
I turned off everything so all I have was manual offline scanning, all fine for about 6hrs and then crashed again.

I have now uninstalled SAP and the PC is running fine.
Is there a known fix for this as I do like SAP and would like to run it?

I have it on my Win 10 Notebook and so far its running fine.

Any suggestions would be greatly appreciated,
Mark.
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Offline hendy

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Re: Constantly Crashes PC
« Reply #1 on: April 25, 2016, 09:03:57 AM »
Hi,

To help us to analyze, can you send us the log files?
If your SecureAPlus is no longer installed, can you zip and send us the following folder: C:\ProgramData\SecureAge Technology\SecureAge\log?
Please send it to secureaplus@secureage.com

Thanks and best regards,
Hendy
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