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How long to create a device ID

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Christian Pasquariello:
Already impressed with this software just curious how long it takes to get a device ID?

hendy:
Usually it shouldn't take too long. To help us to troubleshoot, can you please zip and send the following folder to us?
C:\ProgramData\SecureAge Technology\SecureAge\log

Thanks and best regards,
Hendy

Christian Pasquariello:
Looks like I found it, but now my account page says "OOps.. encountered a problem...." etc., etc. How do I reset that?

UPDATE: Problem Resolved.

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