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After a clean formatted pc my license is not valid anymore??

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Alex Moneni:
HI:

I have a 2 year premium license for 1 pc and i did a clean format and when tried to add the  license to secureaplus, i get invalid warning. Whats going on? WHy can't I use my license which goes into 2017?

Please help.

hendy:
Hi,

Please login to: https://secureaplus.secureage.com/sapportal/site/login.sa
Click on "My Devices", and deactivate your license from the old machine.

Alex Moneni:
Its not there. my license is not activated there and it shows the freemium (1 year). Under my l;license used says: license used:0. SO its not active? I can not acrtivate it and is not active?? Very strange

Alex Moneni:
when click view under device in my 2 years license it says no devices found???

asan:
Can you send us the screen shot of your 'My Licenses' view to secureaplus@secureage.com for further investigation?

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