After a clean formatted pc my license is not valid anymore??

[Alex Moneni]

HI:

I have a 2 year premium license for 1 pc and i did a clean format and when tried to add the  license to secureaplus, i get invalid warning. Whats going on? WHy can't I use my license which goes into 2017?

Please help.

[hendy]

Hi,

Please login to: https://secureaplus.secureage.com/sapportal/site/login.sa
Click on "My Devices", and deactivate your license from the old machine.

[Alex Moneni]

Its not there. my license is not activated there and it shows the freemium (1 year). Under my l;license used says: license used:0. SO its not active? I can not acrtivate it and is not active?? Very strange

[Alex Moneni]

when click view under device in my 2 years license it says no devices found???

[asan]

Can you send us the screen shot of your 'My Licenses' view to secureaplus@secureage.com for further investigation?

[Alex Moneni]

I have e-mailed them via the e-mail provided here. I also added my license info and account info. Hopefully they can fix the issue.

[asan]

Thank you for your email. We have fixed your issue. Please try to activate your license on your new machine again.

[Alex Moneni]

Thank you for your email. We have fixed your issue. Please try to activate your license on your new machine again.

Thank you. Its valid now. I appreciate it.